At
KENATIV™, we're committed to your comfort and satisfaction. We stand
behind the quality and craftsmanship of every pillow, blanket, and home
essential we create.
If for any reason you are not completely satisfied with your KENATIV™ purchase, we offer a full refund within 30 days of purchase. No questions asked.
We
believe that finding the perfect sleep solution shouldn't come with
risk—that's why we back all our products with this guarantee. Your
comfort and peace of mind are our priority.
For more information on how to process a return or refund, please visit our Returns & Refunds Policy or contact our support team at support@kenativ.com
Privacy Policy
Last Updated: December 2025
1. Introduction
KENATIV™ ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide to us, including:
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Account Information: Name, email address, password, phone number
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Billing & Shipping Information: Address, payment method details, billing address
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Purchase History: Products purchased, order details, transaction amounts
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Communication Data: Messages, emails, customer support inquiries, feedback, and reviews
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Profile Information: Preferences, saved items, wishlist data
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information through:
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Cookies & Similar Technologies: We use cookies, web beacons, and pixel tags to track your browsing behavior, preferences, and interactions
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Server Logs: IP address, browser type, operating system, pages visited, time spent on site, referring URL
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Device Information: Device type, unique identifiers, mobile network information
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Analytics Data: Information about how you interact with our website (Google Analytics, Hotjar, or similar tools)
2.3 Information from Third Parties
We may receive information about you from:
- Payment processors and financial institutions
- Shipping and logistics partners
- Social media platforms (if you link accounts or login via social)
- Data brokers and marketing partners
- Customer review platforms
3. How We Use Your Information
We use the information we collect for the following purposes:
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Processing Orders: Fulfilling purchases, processing payments, arranging delivery
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Customer Service: Responding to inquiries, resolving issues, providing support
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Marketing & Communications: Sending promotional emails, newsletters, and offers (with your consent where required)
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Website Improvement: Analyzing usage patterns to enhance user experience and functionality
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Personalization: Showing you products and ads tailored to your interests
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Fraud Prevention: Detecting and preventing fraudulent transactions and unauthorized access
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Legal Compliance: Meeting legal obligations, regulatory requirements, and enforcing our terms
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Targeted Advertising: Creating audience segments for display ads on other websites based on your browsing behavior
4. How We Share Your Information
4.1 Third Parties We Share With
We may disclose your information to:
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Payment Processors: Stripe, PayPal, or other payment service providers
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Shipping Partners: Couriers and logistics companies necessary to deliver your orders
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Marketing Partners: Email marketing platforms, advertising networks, and analytics providers
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Hosting Providers: Web hosting and cloud service providers
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Customer Support Tools: Help desk and communication platforms
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Social Media Platforms: For retargeting and advertising purposes
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Legal & Compliance: Law enforcement, government agencies, or legal representatives when required by law
4.2 Data Sales & Sharing for Targeted Advertising
Depending on your location, the sharing of your personal information with advertising partners for targeted advertising purposes may be considered a "sale" or "sharing" of personal data under U.S. state privacy laws (such as CCPA, CPRA, VCDPA, and similar regulations).
We do this to:
- Show you relevant ads based on your interests across different websites
- Better understand our audience and marketing effectiveness
- Improve our advertising campaigns
You have the right to opt out of these activities. See Section 7 for instructions.
4.3 Legal Requirements
We may disclose your information if required by law, court order, government request, or to protect our legal rights, privacy, safety, or property.
5. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
Generally:
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Account Information: Retained for the duration of your account, plus 2 years after last activity
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Transaction Data: Retained for 7 years (for accounting and tax purposes)
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Marketing Information: Retained until you unsubscribe
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Cookies: Typically retained for 1-2 years, depending on type
6. Your Privacy Rights
Depending on your location, you may have the following rights:
6.1 California Residents (CCPA/CPRA)
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Right to Know: Request what personal information we collect, use, and share
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Right to Delete: Request deletion of your personal information (with some exceptions)
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Right to Opt-Out: Opt out of the sale or sharing of your personal information
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Right to Correct: Request correction of inaccurate information
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Right to Non-Discrimination: We will not discriminate against you for exercising these rights
6.2 EU/UK Residents (GDPR)
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Right to Access: Request a copy of your personal data
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Right to Rectification: Correct inaccurate information
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Right to Erasure: Request deletion ("right to be forgotten")
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Right to Restrict: Limit how we use your data
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Right to Portability: Receive your data in a portable format
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Right to Object: Object to processing for direct marketing and other purposes
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Right to Lodge a Complaint: Contact your local data protection authority
6.3 Other U.S. State Residents
Similar rights may apply under Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other state privacy laws.
7. How to Exercise Your Rights
7.1 Opt-Out of Targeted Advertising & Sales
Global Privacy Control (GPC): If you enable the GPC opt-out preference signal in your browser, we will treat this as a request to opt out of the sale or sharing of your personal information and targeted advertising activities for that device and browser.
Manual Opt-Out: To opt out of targeted advertising and data sales, please email us at [your-email@kenativ.com] with the subject line "Privacy Opt-Out Request" and include:
- Your name
- Email address
- Specific opt-out request (e.g., "Opt out of targeted advertising," "Opt out of data sales")
We will process your request within 30 days and send confirmation.
7.2 Other Privacy Requests
To access, correct, delete, or port your personal information, please contact us at:
Email: support.kenativ@pm.me
Include "Privacy Request" in the subject line and specify your request. We will respond within 30-45 days (or as required by applicable law).
We may ask for verification of your identity before processing requests.
8. Cookies & Tracking Technologies
8.1 Types of Cookies We Use
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Essential Cookies: Required for website functionality (login, cart, security)
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Analytics Cookies: Help us understand how you use our site (Google Analytics)
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Marketing Cookies: Enable targeted advertising and retargeting
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Preference Cookies: Remember your choices (language, settings)
8.2 Managing Cookies
You can control cookies through your browser settings:
- Most browsers allow you to refuse cookies or alert you when cookies are being sent
- You can delete cookies from your device at any time
- Disabling cookies may affect website functionality
Third-party opt-outs:
9. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for data in transit
- Secure payment processing
- Access controls and authentication
- Regular security audits and updates
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.
10. Children's Privacy (COPPA)
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately.
Parents or guardians who believe their child has provided information to us should contact us immediately at support.kenativ@pm.me
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any information.
12. International Data Transfers
If you are located outside the United States, your information may be transferred to, stored in, and processed in the United States. By using our website, you consent to this transfer.
For EU/UK users: We rely on appropriate safeguards (such as Standard Contractual Clauses) to ensure lawful data transfers.
13. Do Not Track (DNT)
Some browsers include a "Do Not Track" feature. Our website does not currently respond to DNT signals. However, you can use browser settings to control cookies and tracking.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date.
Your continued use of our website after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us:
Email: support.kenativ@pm.me
Mailing Address:18 Harbour View Lane Auckland CBD Auckland 1010 New Zealand
We will respond to your inquiry within 30 days.
16. Additional State-Specific Notices
California Residents
Under California law, you have specific rights. Visit our [Your State] Privacy Notice for details specific to your state.
EU/UK Residents
Our Data Protection Officer is available to address GDPR-related inquiries. Contact us at support.kenativ@pm.me with "GDPR Inquiry" in the subject line.
Thank you for trusting KENATIV™ with your information. Your privacy matters to us.
